GENERAL TERMS

By accessing this website and/or placing an order, you agree to be bound by these Terms & Conditions.

All products are sold on a final sale basis, except where mandatory consumer protection laws apply.

Orders cannot be modified or cancelled once confirmed.

All orders require a processing time of 2 to 4 weeks before shipment. This processing period is an essential condition of purchase and is accepted by the customer at checkout.

Notice: The products shown in our videos, photos, and other content are for demonstration purposes only and may not exactly match the products available for sale. Minor variations may occur.

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ALL ORDERS TAKE FROM 2 TO 4 WEEKS TO BE PROCESSED

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Return and refund policy

STATUTORY CONSUMER RIGHTS

Nothing in these Terms shall exclude or limit any rights that cannot be excluded under applicable law.

Where applicable, including under the Directive 2011/83/EU on Consumer Rights and equivalent international legislation, customers may have the right to withdraw from a distance contract within a statutory period (typically 14 days from receipt of goods).

Where such rights apply:

• The customer must notify us within the legal timeframe
• Items must be returned unused, unworn, and in original condition
• Return shipping costs are borne by the customer
• Refunds are issued only after inspection and approval

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ALL ORDERS TAKE FROM 2 TO 4 WEEKS TO BE PROCESSED

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PRIVACY POLICY

We process personal data in accordance with applicable laws, including the General Data Protection

Regulation (GDPR) where applicable.

Data is used only for:

• order processing
• customer support
• legal compliance

Data may be shared with:

• payment providers
• logistics companies
• legal authorities when required

We apply reasonable security measures but cannot guarantee absolute protection.

CUSTOMER RESPONSIBILITY

The customer is responsible for:

• providing correct shipping information
• monitoring tracking updates
• ensuring availability at delivery

We are not responsible for issues arising from incorrect customer data.

Warring about buying from ARTEZ . 

ALL ORDERS TAKE FROM 2 TO 4 WEEKS TO BE PROCESSED

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SHIPPING POLICY

Orders are processed within 2 to 4 weeks before dispatch.

Delivery times are estimates only and may vary due to:

• customs procedures
• logistics providers
• external delays beyond our control

Once an order has been shipped, risk transfers to the carrier, except where mandatory law provides otherwise.

We are not responsible for:

• delays
• lost parcels
• damage caused by third-party carriers

Customers are responsible for providina accurate shippina information.

TRACKING & DELIVERY

Tracking information is provided where available.

Tracking updates depend on third-party carriers and may not always be updated in real time.

Delivery confirmation from the carrier shall be considered proof of fulfillment.

We are not responsible for incorrect tracking updates or carrier

ALL SALES FINAL

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ALL ORDERS TAKE FROM 2 TO 4 WEEKS TO BE PROCESSED

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CONTACT INFORMATION

ARTEZ

Email: artez@artezarz.com 

 

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LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for delays caused by third parties
• Liability is strictly limited to the value of the product purchased

Nothing in these Terms excludes liability that cannot legally be excluded.

ALL ORDERS TAKE FROM 2 TO 4 WEEKS TO BE PROCESSED

 

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PAYMENT POLICY

All payments are processed securely via independent third-party payment providers.

We do not store or have access to full payment details.

We are not responsible for:

• payment processing delays
• gateway failures
• third-party security issues

except where liability cannot be excluded by law.

Warring about buying from ARTEZ . 

ALL ORDERS TAKE FROM 2 TO 4 WEEKS TO BE PROCESSED .